Warranty Policy

This regulation aims to unify the contents of the warranty policy for Fumand’s products in order to ensure the quality of the Company’s products and services.

• Subjects of application: Applicable to door warranty (plastic, aluminum, wood), rolling door, automatic door, hydraulic door, fireproof steel door, wooden floor, curtain products in glass box, aluminum – wood door ….
• Scope of application: Apply to sales and after-sales activities of Fumand.

3.1. Requirements for users

Failure to follow the instructions below will result in damage to the product of varying degrees from appearance to durability and product life, and is also considered a defect. of the user will void the warranty of part or all of the product.

3.2. General requirements for all doors of Fumand

Metal accessories, hinges, locks should be regularly checked for smoothness. If necessary, grease can be added to the points indicated on those components, but in a moderate amount. Normally, the frequency of oiling is once every 2 years, but depending on the specific working condition of the accessory, the user can increase the oiling frequency to make the door work smoother and prolong its life. for accessories.

Do not arbitrarily cut, crop, change design size, change paint color, change component components, change installation position, arbitrarily reinstall, change production marks/symbols and labels product label of Fumand.

Do not give any organization or individual the right to accept warranty responsibility for door products covered by the warranty as well as change, edit or add or remove the terms of Fumand’s warranty.

3.3. Detailed requirements for each product line

3.4. Specify the warranty period and scope of the warranty see

3.5. What customers need to do in warranty situation

• Contact Customer Care to notify and receive necessary instructions.
• Prepare product warranty card and create conditions for Fumand technicians to survey and evaluate problems.

3.6. Fumand’s Responsibilities

• Receive, investigate and study information from customers to take measures to handle each specific case.
• If the product has an error that is not covered by the warranty, Fumand will support customers to solve those errors as required. Expenses incurred (if any) will be borne by the customer. Fumand reserves the right to make these decisions.
• If the product has a warranty defect, Fumand will replace or repair the defective part free of charge.
• All modifications to the warranty policy will be made by Fumand without prior notice, but the customer’s product warranty rights are still reserved according to the agreement as defined in the Warranty Card. at the time of issue of the ticket even in the event that such agreement differs from the policy in force at the time of the warranty situation.