1. Purpose of Warranty Policy

This regulation aims to unify the contents of the warranty policy for Fumand’s products in order to ensure the highest quality of the Company’s architectural products and after-sales services.

2. Scope of Application

Subjects of application: Applicable to door warranty (aluminum, glass, composite, wood), windows, curtain walls, interior glass partitions, balcony railings, rolling doors, automatic doors, hydraulic doors, fireproof steel doors, and integrated blind-in-glass systems.
Scope of application: Applies to all sales, installation, and after-sales service activities of Fumand.

3. Warranty Content & Terms

3.1. Requirements for Users

Failure to follow the operation and maintenance instructions below may result in damage to the product—ranging from surface finish degradation to reduced structural durability and service life—and is considered user-induced damage, which will void the warranty for part or all of the product.

3.2. General Requirements for All Doors of Fumand

Metal accessories, hinges, multi-point locks, and sliding rollers should be regularly inspected for smooth operation. When necessary, specialized lubricant can be applied in moderate amounts to the designated friction points. Normally, lubrication is recommended once every 2 years; however, depending on environmental exposure and usage frequency, users may increase lubrication intervals to keep the door operating smoothly and extend hardware lifespan.

Do not arbitrarily cut, trim, alter design dimensions, repaint, replace synchronized hardware components, relocate installation positions, reinstall without authorization, or remove official production marks, symbols, and product labels of Fumand.

Do not authorize any third-party organization or individual to perform warranty repairs on products covered by Fumand’s warranty, nor alter, amend, add, or remove any terms of Fumand’s official warranty documentation.

3.3. Detailed Care Requirements by Product Line

Aluminum Profiles & Surface Coating: Clean periodically with soft cloths and neutral pH cleaning solutions. Avoid strong acids, alkaline solvents, or abrasive metallic brushes that could scratch anodized or powder-coated finishes.
Sliding & Folding Rail Tracks: Keep bottom tracks clear of sand, gravel, and construction debris to prevent premature wear on stainless steel bearings and rollers.
Architectural Glass & EPDM Gaskets: Avoid sharp impact on tempered glass edges and do not peel or cut EPDM weatherstripping seals.

3.4. Warranty Period and Coverage Scope

Specific warranty periods for aluminum profile coatings (Civro, Maxpro.JP, Ponzio, Hondalex, Xingfa, Thermal Break), synchronized hardware (Cmech, Sobinco, Bogo), and insulated/laminated glass units are specified in the project contract and official Fumand Warranty Card issued upon project handover.

3.5. What Customers Need to Do in a Warranty Situation

Contact Fumand Customer Care via Hotline (714) 837-3788 (US) or (+84) 972 024 888 (VN) to report the issue and receive immediate technical guidance.
Prepare the product warranty card or project contract code and facilitate site access for Fumand technicians to inspect and evaluate the issue.

3.6. Fumand’s Responsibilities

Receive, investigate, and analyze technical feedback from customers to implement timely corrective measures for each specific case.
If the product experiences an issue not covered by the free warranty, Fumand will still support the customer in repairing and resolving the issue upon request. Any material or service expenses incurred will be agreed upon with the customer in advance.
If the product has a verified manufacturing or covered warranty defect, Fumand will repair or replace the defective component completely free of charge.
Any future updates to this general warranty policy may be made by Fumand without prior notice; however, the customer’s product warranty rights remain fully protected in accordance with the terms stated on the Warranty Card issued at the time of project handover.